Help Center

Every order is processed within 1 to 3 working days of confirmation. Pieces ship direct from our production partners; most US orders arrive in 8–14 business days after dispatch. Delivery estimates for other destinations are shown at checkout before you pay.

Once your order has shipped we send a confirmation containing tracking details, where the carrier provides them.

If you have not received that confirmation and it has been more than three working days since you ordered, email Hello@sultastudios.com with your order number.

Once a parcel has been dispatched we cannot reroute it, so please check your address carefully before paying.

If you spot a mistake immediately, email Hello@sultastudios.com with your order number. If the parcel has not yet left us we will do what we can.

Each order is prepared and inspected before shipment so that it meets our quality standards before it leaves us.

We ship worldwide, to over 200 destinations. US orders ship free with taxes and import duties included. For other destinations, the options available to your address, and their cost, appear at checkout.

Shipping is free on every US order, and taxes and import duties are included, so there is nothing to pay on delivery. For other destinations, shipping is calculated at checkout based on your address.

We are not able to control delays caused by couriers, customs or other external factors once a parcel has left us.

If your tracking has not moved for several days, email Hello@sultastudios.com with your order number and we will chase the carrier with you.

Yes. You have 30 days from delivery to return or exchange an item. Email Hello@sultastudios.com with your order number first and we will take it from there.

Items should be unworn, unwashed and in their original condition. Our full refund policy has the complete wording.

Email Hello@sultastudios.com with your order number and photographs within 30 days of delivery, and we will arrange a replacement, exchange or refund.

All prices are in US dollars (USD). If your card is in another currency, your bank converts it at their rate, and they may add a conversion fee we do not see or control.

Email Hello@sultastudios.com. Include your order number if your question is about an order, as it gets you a faster answer.

Sulta✦Studios is operated by EL SULTA HOLDINGS LTD, registered in England and Wales. Full details are on our Legal Notice page.

Every order is processed within 1 to 3 working days of confirmation. Pieces ship direct from our production partners; most US orders arrive in 8–14 business days after dispatch. Delivery estimates for other destinations are shown at checkout before you pay.

Once your order has shipped we send a confirmation containing tracking details, where the carrier provides them.

If you have not received that confirmation and it has been more than three working days since you ordered, email Hello@sultastudios.com with your order number.

Once a parcel has been dispatched we cannot reroute it, so please check your address carefully before paying.

If you spot a mistake immediately, email Hello@sultastudios.com with your order number. If the parcel has not yet left us we will do what we can.

Each order is prepared and inspected before shipment so that it meets our quality standards before it leaves us.

We ship worldwide, to over 200 destinations. US orders ship free with taxes and import duties included. For other destinations, the options available to your address, and their cost, appear at checkout.

Shipping is free on every US order, and taxes and import duties are included, so there is nothing to pay on delivery. For other destinations, shipping is calculated at checkout based on your address.

We are not able to control delays caused by couriers, customs or other external factors once a parcel has left us.

If your tracking has not moved for several days, email Hello@sultastudios.com with your order number and we will chase the carrier with you.

Yes. You have 30 days from delivery to return or exchange an item. Email Hello@sultastudios.com with your order number first and we will take it from there.

Items should be unworn, unwashed and in their original condition. Our full refund policy has the complete wording.

Email Hello@sultastudios.com with your order number and photographs within 30 days of delivery, and we will arrange a replacement, exchange or refund.

All prices are in US dollars (USD). If your card is in another currency, your bank converts it at their rate, and they may add a conversion fee we do not see or control.

Email Hello@sultastudios.com. Include your order number if your question is about an order, as it gets you a faster answer.

Sulta✦Studios is operated by EL SULTA HOLDINGS LTD, registered in England and Wales. Full details are on our Legal Notice page.