Help Center
Last updated: 28 August 2026
What is Sulta Studios?
Sulta Studios is an independent apparel and lifestyle label. The fuller story is on the About page.
Where are you based?
Sulta Studios is operated by EL SULTA HOLDINGS LTD, a company registered in England and Wales. Orders are produced and shipped through international fulfilment partners, so the location a parcel leaves from depends on the product and your destination. See our Shipping Policy for detail.
Where do you ship?
We ship internationally to supported destinations. Available countries and shipping options may vary depending on the product and destination.
How long does delivery take?
Orders are typically processed within 1–3 business days after payment is confirmed. During peak periods, processing may take up to 5 business days.
After processing, most international orders arrive within approximately 10–20 business days. Delivery times can vary depending on the product, destination, customs clearance, and local carrier.
For eligible U.S. orders shipped from U.S. fulfilment locations, delivery may typically take approximately 3–5 business days after processing.
Delivery estimates are not guaranteed. In all cases we will deliver within 30 days of the order date unless a longer period has been agreed with you.
How will I know when my order ships?
Once your order has been shipped, we will send you a shipping confirmation containing your tracking information.
Can I track my order?
Yes. You can use our Order Tracking page to view the latest available tracking information. Tracking updates may take up to 3 business days to appear after shipment.
Why has my tracking not updated?
Tracking may remain unchanged for a period while your package moves between facilities, passes through customs, or is transferred to a local carrier.
A temporary lack of tracking updates does not necessarily mean that your order is lost.
Will I have to pay customs or import charges?
Orders may be dispatched from outside your country or customs union, so your delivery may be subject to import duties, taxes, VAT and carrier handling fees charged by the authorities in your destination country. These are not included in the price you pay at checkout and are your responsibility unless stated otherwise at checkout. Full detail is in our Shipping Policy.
Can I change my shipping address after ordering?
Contact us as soon as possible if you entered an incorrect address. We can usually amend an address before the order is dispatched. Once it has been dispatched, changes and rerouting are generally not possible.
Can I cancel my order?
If you contact us before your order has been dispatched, we will cancel it and refund you in full. If it has already been dispatched, you still have a 14-day right to cancel — see our Refund Policy.
What happens if my order is damaged or incorrect?
Contact us within 30 days of delivery and provide clear photographs or video showing the issue. Once confirmed, we will provide a replacement or a refund. UK customers have a short-term right to reject faulty goods for a full refund within 30 days under the Consumer Rights Act 2015; EU and EEA customers benefit from a two-year statutory guarantee of conformity.
What if I ordered the wrong size?
Please check the size guide before ordering. If you selected the wrong size and we shipped the size you ordered, the item is not faulty — but you can still cancel within 14 days under our Refund Policy.
If we shipped the wrong size, contact us within 30 days of delivery with photographic evidence and we will put it right at our cost.
What is your return policy?
You have a 14-day right to cancel any order without giving a reason, plus separate rights if an item is faulty, damaged or incorrect. Full detail, including how to exercise those rights, is in our Refund Policy.
How do I contact you?
Email Hello@sultastudios.com with your order number. We aim to respond within two business days.