Shipping policy

Last updated: 28 August 2026

Processing

Orders are processed within 1 to 3 business days of payment confirmation. During product launches, sale periods and peak seasons, processing may take up to 5 business days.

Where your order ships from

Sulta Studios works with international fulfilment partners. Depending on the item and your destination, your order may be dispatched from a fulfilment location inside or outside the United Kingdom, including locations in Asia, Europe and North America. Orders containing several items may arrive in separate parcels, at different times, from different locations.

Delivery estimates

  • International orders: approximately 10 to 20 business days after processing.
  • United States orders shipped from a United States fulfilment location: approximately 3 to 5 business days after processing.

Including processing, most orders arrive within two to five weeks of being placed. In all cases we will deliver your order within 30 days of the order date unless we have agreed a longer period with you. If we cannot, you may cancel and receive a full refund.

These are estimates, not guaranteed delivery dates. Actual times vary with customs clearance, carrier operations, weather, public holidays and peak periods.

Shipping charges

Shipping charges, where they apply, are shown at checkout before you complete your order. Where free shipping is offered, no delivery charge is added.

Customs, duties and import charges

Because orders may be dispatched from outside your country or customs union, your delivery may be subject to import duties, taxes, VAT and carrier handling fees charged by the authorities in your destination country. These charges are not included in the price you pay at checkout and are your responsibility unless stated otherwise at checkout. They are set by your local authorities, we have no control over them, and we cannot predict their amount. Please check your local rules before ordering.

Tracking

You will receive a shipping confirmation with tracking details once your order leaves the fulfilment centre. Tracking may take up to 3 business days to begin updating, and international shipments can show no new activity for periods while moving between facilities or clearing customs. This does not by itself mean a parcel is lost.

Delivery information and address changes

Please ensure your delivery address is complete and accurate. Contact us as soon as possible if you need to correct it. We can usually amend an address before the order is dispatched; once it has been dispatched, changes and rerouting are generally not possible.

Delays and non-delivery

If your order has not arrived within the estimates above, contact us at Hello@sultastudios.com with your order number and we will open a carrier investigation. Where a shipment is confirmed lost, or delivery is unreasonably delayed, you are entitled to a replacement or a full refund under our Refund Policy.