Order Tracking

Track Your Order

Your tracking number is included in the shipping confirmation email we send once your order leaves the fulfilment centre. Use it with the carrier named in that email to see the latest available status of your shipment.

Your Order Journey

1. Order Confirmed
Your payment has been received and your order has been submitted.

2. Processing
Your order is being prepared for shipment. Processing typically takes 1–3 business days. During peak periods, processing may take up to 5 business days.

3. Shipped
Your order has been handed to the shipping carrier and tracking information is available.

4. In Transit
Your package is moving through the shipping network. International shipments may temporarily show no new tracking activity while moving between facilities, undergoing customs processing, or being transferred to a local delivery carrier.

5. Delivered
Your carrier has confirmed delivery.

Tracking Updates

Tracking information may take up to 3 business days to begin updating after your order has been shipped. A period without a new scan does not necessarily mean there is a problem with your shipment.

Delivery Estimates

Most international orders arrive within approximately 10–20 business days after processing.

Eligible U.S. orders shipped from U.S. fulfilment locations may typically arrive within approximately 3–5 business days after processing.

Actual delivery times may vary because of:

  • Customs clearance
  • Carrier operations
  • Weather
  • Holidays
  • Peak shipping periods
  • Destination-specific logistics

Delivery estimates are estimates and not guaranteed delivery dates. Full detail is in our Shipping Policy.

My Tracking Has Not Updated

Please allow time for the carrier's tracking system to register new scans. For international shipments, tracking gaps can occur during transportation and customs processing.

If your order has gone significantly beyond its expected delivery period, contact Sulta Studios Customer Support with your order number.

My Order Says Delivered but I Have Not Received It

First, check around your delivery address and with other members of your household or building. You should also check whether the carrier left the package in a secure location or with a neighbouring address.

If the package still cannot be located, contact us with your order number so we can investigate.

Need Help?

Email Hello@sultastudios.com with your order number and the latest tracking information.