Privacy policy

Last updated: 28 August 2026

At Sulta Studios we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you visit or make a purchase from our website. Our store is operated by EL SULTA HOLDINGS LTD, a company registered in England and Wales (company number [COMPANY NUMBER — TO BE ADDED]), trading as Sulta Studios.

1. Information We Collect

When you visit our store, place an order, create an account, contact us, or otherwise interact with Sulta Studios, we may collect:

Identity and contact information
Your name, email address, telephone number, billing address, shipping address, and other information you provide to us.

Order information
Products purchased, order details, transaction information, shipping information, and customer service communications.

Payment information
Payment details required to process your transaction. Payment information is processed by our payment service providers. Sulta Studios does not ordinarily receive or store your complete payment card number.

Technical information
Your IP address, browser type, device information, operating system, approximate location, and information about how you interact with our website.

Cookies and similar technologies
We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, and improve our services.

2. How We Use Your Information

  • Process and fulfil orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Communicate with you about your order
  • Respond to customer support requests
  • Operate, maintain, and improve our website
  • Personalise your shopping experience
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal and regulatory obligations
  • Send marketing communications where you have provided the required consent

3. How We Share Your Information

We may share information with third parties where necessary to operate our business and provide our services:

Shopify
Our ecommerce platform, which provides the infrastructure used to operate our online store and process orders.

Payment providers
Payment processors and financial institutions that process transactions.

Fulfilment and shipping providers
Third-party fulfilment, logistics, and shipping providers that prepare and deliver orders and provide tracking information. Some of these partners are located outside the United Kingdom and the European Economic Area.

Service providers
Technology, analytics, customer support, security, marketing, and other providers that help us operate our business.

Legal and regulatory authorities
Where disclosure is required by law, legal process, court order, or to protect our rights, customers, business, or other parties.

We do not sell your personal information simply for the purpose of transferring it to another company.

4. Shopify

Our store is hosted and operated using Shopify. Shopify processes information relating to your use of our store and your transactions in accordance with Shopify's own privacy practices, which you can review on Shopify's official website.

5. Cookies

We use cookies and similar technologies to help our website function and to understand how visitors use our store. Cookies may be used to remember items in your cart, maintain website functionality, remember preferences, understand website traffic and usage, measure marketing performance, and provide relevant advertising where applicable.

You may be able to control or disable cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by applicable law, we may send you marketing communications about products, releases, promotions, or other Sulta Studios updates. You can unsubscribe at any time using the unsubscribe link included in the communication.

Transactional communications relating to purchases, payments, shipping, account activity, or customer support may still be sent when necessary to fulfil your order or provide requested services.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal, accounting, tax, or regulatory requirements. Retention periods vary depending on the type of information and the applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Because we operate through third-party service providers and international fulfilment and technology networks, your personal information may be processed or stored in countries other than the country where you live, including countries outside the United Kingdom and the European Economic Area. Where required by applicable law, appropriate safeguards will be used for such transfers.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Opt out of certain marketing communications

These rights are subject to applicable legal limitations and exceptions. To exercise a right, contact us using the details below. If you are in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk). If you are in the European Union or European Economic Area, you have the right to lodge a complaint with your national data protection authority.

11. Children's Privacy

Our store is not intended for children who are not legally permitted to make purchases without parental or guardian involvement. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policy of any third-party service you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal obligations. When we make changes, we will update the "Last updated" date at the top of this policy.

14. Contact Us

Sulta Studios — EL SULTA HOLDINGS LTD
Registered in England and Wales, company number [COMPANY NUMBER — TO BE ADDED]
Registered office: [REGISTERED OFFICE ADDRESS — TO BE ADDED]
Email: Hello@sultastudios.com

We will review and respond to privacy requests in accordance with applicable law.