Terms and Conditions

Last updated: 28 August 2026

These Terms and Conditions govern your use of this website and any order you place through it. Please read them before ordering. By placing an order you confirm that you accept these Terms.

1. Who you are contracting with

This website is operated by EL SULTA HOLDINGS LTD, trading as Sulta Studios ("we", "us", "our"), a company registered in England and Wales under company number [COMPANY NUMBER — TO BE ADDED].

Registered office: [REGISTERED OFFICE ADDRESS — TO BE ADDED]
Email: Hello@sultastudios.com

We are not currently registered for VAT.

2. Who may order

You must be at least 18 years old, or have the consent of a parent or guardian, and be legally capable of entering into a binding contract. We sell to consumers and do not accept orders placed for resale.

3. Products and descriptions

We take care to describe our products accurately. Colours may appear differently on different screens, and measurements given on product pages are approximate and may vary slightly between individual items.

Product imagery on this website is either produced by us, supplied by our manufacturing and fulfilment partners, or computer-generated. Where a person appears in computer-generated imagery, that person is not a real individual and no endorsement by any person is implied.

Availability shown on a product page is indicative. If an item you have ordered turns out to be unavailable, we will contact you and refund you in full.

4. Prices and payment

Prices are shown on the product page in the currency displayed at checkout and may change at any time before you place an order. The price that applies to your order is the price shown at the moment you complete checkout.

Prices do not include VAT, as we are not currently VAT registered. Delivery charges, where applicable, are shown separately at checkout before you pay. Import duties, taxes and carrier handling fees charged by your destination country are not included — see our Shipping Policy.

Payment is taken at the time you place your order, through our payment providers. We do not store your full payment card details.

If an item is listed at an obviously incorrect price because of a technical or human error, we are not obliged to supply it at that price. We will contact you, and you may confirm the order at the correct price or cancel it for a full refund.

5. How a contract is formed

Your order is an offer to buy. Our order confirmation email acknowledges receipt of that offer but does not by itself form a contract. A contract comes into existence when we send you a shipping confirmation for the items in question. Where an order contains several items, a separate contract arises for each item as it is dispatched.

We may decline an order where the item is unavailable, where we could not obtain payment authorisation, where a pricing or description error was made, or where we reasonably suspect fraud or a breach of these Terms. If we decline your order we will refund any payment taken in full.

6. Delivery

Delivery estimates, dispatch locations, tracking and customs charges are set out in our Shipping Policy, which forms part of these Terms. Unless we have agreed a longer period with you, we will deliver your order within 30 days of the order date; if we cannot, you may cancel and receive a full refund.

Risk in the goods passes to you on delivery. Ownership passes once we have received payment in full.

7. Cancellation, returns and refunds

Your right to cancel a purchase, your statutory rights in relation to faulty goods, and our returns and refunds procedure are set out in our Refund Policy, which forms part of these Terms.

8. Accounts

If you create an account, you are responsible for keeping your login details confidential and for activity carried out under your account. Tell us promptly if you believe your account has been used without your authorisation. We may suspend or close an account that is being used in breach of these Terms.

9. Intellectual property

The Sulta Studios name and logo, and the text, imagery, design and other content on this website, are owned by us or used under licence and are protected by intellectual property law. You may view and print pages for your own personal use. You may not reproduce, distribute, or use our content or branding commercially without our prior written permission.

10. Acceptable use

You agree not to use this website unlawfully, to attempt to gain unauthorised access to it, to interfere with its operation, to place fraudulent orders, or to extract its content by automated means without our permission.

11. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill.

We do not exclude or limit our liability in any way where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to products under the Consumer Rights Act 2015, or under any equivalent mandatory consumer protection law that applies to you.

We are not liable for business losses. We supply products for domestic and private use, and if you use them for any commercial purpose we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for delays outside our reasonable control, such as carrier disruption, customs delays, extreme weather or industrial action. Where such a delay occurs we will contact you, and if it is substantial you may cancel and receive a full refund for undelivered items.

12. Privacy

How we handle your personal information is set out in our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. The version in force at the moment you place an order is the version that governs that order. Changes are not applied retrospectively to orders already placed.

14. Complaints

If something has gone wrong, contact us first at Hello@sultastudios.com with your order number. We aim to acknowledge complaints within two business days and to resolve them within fourteen days. If we cannot resolve a complaint to your satisfaction, you may be able to refer it to a certified alternative dispute resolution provider, or to the consumer protection authority in your country of residence.

15. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your own jurisdiction. If you are a consumer resident in a country of the European Union or European Economic Area, you keep the benefit of any mandatory consumer protection rules of your country of residence, and you may bring proceedings in the courts of that country.

16. General

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force. A delay by us in enforcing any part of these Terms is not a waiver of our right to do so later. These Terms are between you and us; no other person has any right to enforce them.